Conflict Management Course

The Vitality Agency delivers this workshop as:

  • A One Day Course

  • Power Lunches - Lunch & Learns

  • 4 – 8 week Workshop

Suggested number of participants – 15 people


The content can also be delivered for an individual in a 1-1 coaching format.


What makes some situations and people more challenging to manage than others?

What are the factors, behaviours and triggers that impact on the situation?

What are the skills, tools and techniques to deal with challenging behaviour more effectively?

What are safe and effective working practices in these situations?



  • Understand the dynamics of verbal and non-verbal communication

  • Gain effective coping strategies

  • Improve communication skills in challenging situations

  • Establish safer and effective working practices

  • Reduce Stress and Enhance Resilience and Wellbeing


Course Content

  • Understand different types of difficult behaviour

  • Understand key benefits of dealing with conflict and difficult behaviour

  • Understand triggers

  • Explore a variety of techniques for dealing with conflict

  • Assertiveness

  • Support Systems

  • Case Studies

  • Action Plans

Print Print | Sitemap
© The Vitality Agency 2019